Privacy Policy

Last Updated: 28th March, 2025

At Shrimad Rajchandra Aatma Tatva Research Centre, we are committed to ensure that the data collected from everyone who are associated with us—including volunteers, members, Guest and event attendees is protected. The Organisation understands the importance of and prioritizes the protection of sensitive personal data or information. This Privacy Policy specifies the manner in which sensitive personal data or information is collected, received, stored, processed, disclosed, transferred, dealt with, and handled by the organisation in relation to your use of the datachef website (the “Website”), aashray website (the "website") and software application platform for mobile devices (the “App”) and related services.

1. Information We Collect

We collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, postal address, PAN card details and other similar details.
• Donation Information: Details related to your donations, including transaction history, amounts, and payment information.
• Interaction Information: Data related to your interactions with our website, Mobile Application, emails, events, or any other communications.
• Non-Personal Information: We may automatically collect non-personal information when you visit our website, such as IP addresses, browser type, operating system, and usage data (e.g., pages visited, time spent on the site).

2. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: To enable us to facilitate seamless services to Mumukshu’s, Guest and Visitors with respect to Ashram Visit/ Stay and Meal services, Event registrations, arrangement of transportation, donations or community services or fund-raising campaign or any other information sharing activity as may be required while using the application/ website.
• To Communicate with You: To send updates about our activities, events, newsletters, and other communications relevant to our mission.
• To Process Donations: To process financial contributions and provide receipts for donations.
• To Improve Our Website and Services: To analyse how users interact with our website and enhance your user experience.
• Legal and Regulatory Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

Shrimad Rajchandra Aatma Tatva Research Centre will require the export of your personal information to other Shrimad Rajchandra Aatma Tatva Research Centre syndicate members or sister Trust/entities in India and Worldwide in accordance with this Statement to satisfy your request. Such export is a requirement of providing the information to Shrimad Rajchandra Aatma Tatva Research Centre.

Except as described in this Statement, Shrimad Rajchandra Aatma Tatva Research Centre will not share the personal information you provide to Shrimad Rajchandra Aatma Tatva Research Centre with third parties not associated with-the Shrimad Rajchandra Aatma Tatva Research Centre third parties without your permission, unless to

• respond to duly authorized information requests of police and governmental authorities;
• comply with any law, regulation, subpoena, or court order;
• help prevent fraud or to enforce or protect the rights and properties of Shrimad Rajchandra Aatma Tatva Research Centre or its associated trust; or
• protect the personal safety of Shrimad Rajchandra Aatma Tatva Research Centre Devotees, followers, employees and third parties on Shrimad Rajchandra Aatma Tatva Research Centre property.

3. Sharing Your Information

We respect your privacy and do not share, sell, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following cases:

• With Service Providers: We may share your information with trusted third-party service providers who assist in conducting our operations, such as payment processors, event organizers, for Community Service or fund raising campaign by - Smilestones or email marketing services.
  
  When collecting or transferring sensitive information such as credit card/ debit card/ UPI payments information we use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
  
  Credit card/ debit card/ UPI payments numbers/ IDs are used only for processing payments through Payment collecting Gateways and are not used for other purposes. As part of real-time payment processing, Shrimad Rajchandra Aatma Tatva Research Centre subscribes to a fraud management service. This service gives you and Shrimad Rajchandra Aatma Tatva Research Centre an extra level of security to guard against credit card fraud and to protect your financial data.

4. Your Choices and Rights

You have right to:

• Access Your Information: You can request a copy of the personal information we hold about you.
• Correct or Update Your Information: If any of your personal information is inaccurate or incomplete, you may request to correct it.
• Delete Your Information: You can request the deletion of your personal data, subject to applicable laws and regulations.
• Opt-out of Communications: You may unsubscribe from our newsletters or other marketing communications at any time by following the opt-out instructions in the email or contacting us directly.

5. Consent

5.1 By installing or accessing the Website/App and registering for and using the Website/App, you agree to be bound by and expressly consent to the terms and conditions of this Privacy Policy. In the event that you do not agree with and/or consent to the terms and conditions set out herein, please do not install, use, or access the Website/App. You hereby acknowledge and agree that by mere installation and use of the Website/App, you expressly consent to the organisation’s collection, receipt, storage, processing, disclosure, transfer, dealing with and handling of the Customer Data in accordance with this Privacy Policy.

5.2 In the event that you wish to withdraw your consent to the organisations collection, receipt, storage, processing, disclosure, transfer, dealing with and handling of the Customer Data, you may contact the the organisation at tech@vitraagvigyaan.org, informing the organisation of your withdrawal of consent to its use as aforesaid of your Customer Data. You hereby acknowledge and agree that in case you withdraw your consent to the Organisation’s use and disclosure of your Data as provided for in this Privacy Policy, the Organisation hereby expressly reserves the right to discontinue provision of access to the Website/App at its own sole discretion.

6. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you donate or enter personal data. These security measures include encryption, access controls, and secure servers. However, no method of transmission over the internet or electronic storage is 100% secure, so while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. External Links

You hereby acknowledge and agree that when you use the Website/App, there may be certain links which may direct you to other websites or applications not maintained by the Organisation (the “Third Party Website”). The manner in which your Customer Data is collected, received, stored, processed, disclosed, transferred, dealt with, and handled by such Third-Party Websites is governed by the terms and conditions and privacy policy of the respective Third-Party Website. You hereby further acknowledge and agree that the Organisation has no control over the Customer Data in such an event.

The Organisataion urges you to acquaint yourself with the terms and conditions and privacy policy of every such Third Party Website and in this regard, the Organisation hereby expressly disclaims all liabilities with respect to the manner in which the Third Party Website collects and/or uses the Customer Data.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information. We encourage parents and guardians to take an active role in their children’s online activities and interests. Shrimad Rajchandra Aatma Tatva Research Centre however takes no liability or responsibility for any mishap or untoward incident of any nature whatsoever that may arise inter alia from the use / activities and interests of children below the age of 13 years.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with the effective date. We encourage you to review this policy periodically for any updates.

10. Redressal of Grievances

If at any time you have questions or concerns with respect to the Privacy Policy, please feel free to e-mail us at tech@vitraagvigyaan.org. If at any time you have grievances or complaints with regard to the collection, receipt, storage, processing, disclosure, transfer, dealing with and handling of Customer Data in a time bound manner or otherwise, you may contact us at the above mentioned email ID and designated person shall redress your grievance/complaint within one (1) month from the date of receipt of the grievance/complaint. While registering a grievance/complaint, you are kindly requested to quote your personal details for our reference to enable us to effectively resolve your grievance/complaint.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise any of your rights, please contact us at: